Duty & Responsibility:

• Convert personal travel wishes into tailor-made travel proposals.
• Ensure all necessary steps are being taken from the inquiry, booking, confirming customer names with airlines/hotels/ground operator, execution to evaluation of the tour.
• Act as a liaison between the field staff (drivers, guides and freelancers) and the rest of the office team (reservations, account and general manager).
• Optimize tour handling and other administrative procedures.
• Handle feedback and complaint in a professional manner.
• Be flexible to work outside office hours if necessary.
• Assist in new product development.

Qualification:

• A degree in tourism and hospitality management, business administration and/or communication
• Minimal 3 years relevant working experience within the tourisms or hospitality industry
• Full proficiency in spelling, punctuality, grammar and other English language skills
• Must have strong negotiating, influencing, problem solving and decision making skills
• Excellent communication skills both written and verbal
• Customer-service orientation
• Time-management, planning and organizing skills
• Discipline and stress resistant
• Cross-cultural skills and adequate international exposure
• Flexible, hard-working and team player